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Help! My order arrived damaged/faulty/incorrect.Updated 12 days ago

This is definitely not the experience we were hoping for you to have! Please reach out to us at [email protected] with the order number, and a picture of the damaged, faulty or incorrect product.

We will be more than happy to assist you in getting a replacement or a Gift Card for your next order.

If your package was damaged in transit and you added Route Package Protection, feel free to start the claim process. Head to claims.route.com, their team will be happy to help. 

In instances where shipping-related complications arise, including theft or loss of packages, or damage to shipping containers, it is important to note that Saltyface reserves the right to refuse refund and return requests where replacements have been issued. Each situation is unique and will be treated as such.

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