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Saltyface

Welcome to the Saltyface Help Center – one-stop resource for all questions and needs. Discover application tips, track and manage orders, and read about our return policy. Get the support you deserve, all in one place.

Saltyface Help Center

Is Saltyface fragrance free?

Is it safe for sensitive skin?

Is it safe during pregnancy and breastfeeding?

Does it protect you from the sun?

How does the tan work?

Where is it manufactured?

Does it have a guide colour?

Is it nut free & gluten free?

Is it vegan/animal tested?

When does it expire?

Is it safe for eczema?

Is the Tanning Water oil free?

Is it non-comedogenic?

FAQ: Products

Can I change my shipping address?

Can I cancel my order?

Can I change my order?

My order has been delivered but I can't find it?

Help! My products arrived damaged.

Why hasn't my tracking updated?

How much is shipping?

Do you ship to PO Boxes?

What is Route Package Protection?

Do you ship internationally?

How long will my package take to arrive?

Will I be charged for duties and customs?

Can I pay with Afterpay?

Where can I get a discount code?

Can I pick up my order?

FAQ: Orders & Shipping

Return & Refund Policy

When do I rinse the tan?

Can I exercise/sweat/swim in my tan?

Can I use Saltyface if I have vitiligo?

Will it stain my clothes and sheets?

How long will my tan last?

How should I prep my skin?

When should I apply?

How do I remove if I applied too much?

Can I mix my Tanning Water with skincare?

How do I use the Liquid Bronzer?

What's the difference between the Tanning Water and Liquid Bronzer?

Which shade am I?

Does it transfer?

How should I match my foundation to my Saltyface tan?

Can I apply the Tanning Water with sun spots?

Can I use active ingredients while using the Tanning Water?

How do I use the Tanning Water?

How do I use the Tanning Foam?

Can I use the Tanning Water on my body?

Can I use the Tanning Foam on my face?

Should I apply lotion before the Tanning Foam?

My Saltyface tan is too dark

How often should I wash my brushes?

FAQ: Application

How long does it take to process a refund?

FAQ: Payments & Refunds

Wholesale

Partnerships & Collaborations

Press

Wholesale, Partnerships & Press

Special Orders

Learn about our ingredients, formulas, and how our products work.

Order changes, cancellations, and shipping information.

Application guidance, questions and tips.

What is a Special Order?. A Special Order at SALTYFACE is an order that is purchased in advance of product arriving at our distribution center. Special Orders let you secure items before we have them in stock. Once your Special Order is ready, we’ll

What is a Special Order? A Special Order at SALTYFACE is an order that is purchased in advance of product arriving at our distribution center. Special Orders let you secure items before we have them in stock. Once your Special Order is ready, we&#x2019;ll ship it to you. When will my order be shipped? Your patience is greatly appreciated! We aim to ship your order by the approximate date mentioned on each item. However, unforeseen delays can occur. Once you receive your shipping confirmation email, you can expect your order to arrive within our normal shipping timelines:Free Shipping: 4-10 business daysFedEx Ground: 2-7 business daysFedEx 2Day: 2 days from the carrier picking up your package What if I purchased multiple items?&#xA0;In an effort to reduce emissions and be environmentally conscious, we ship all items in an order together.&#xA0; What if I want other items sooner?If you need part of your order sooner, we recommend placing separate orders. This allows us to efficiently process your requests while minimizing our carbon footprint. What if my Special Order is delayed?If we believe your order will be delayed past the stated ship date provided to you, you will receive an email. While we hope this doesn&apos;t happen, delays do happen from time to time.&#xA0; When will I be charged?&#xA0;You will be charged at the time of the order. Not to worry, if you change your mind before your Special Order is fulfilled, we will be happy to cancel the order and issue you a full refund. Can I cancel or change my Special Order?Absolutely! You can cancel your order as long as our distribution center has not begun processing it. We may also be able to make small changes to your shipping address if needed. Please reach out to us at <a data-fr-linked="true" href="mailto:hello@saltyface.ca">hello@saltyface.ca</a> to make any order cancellations or changes.&#xA0;

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