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FAQ: Orders & Shipping

Order changes, cancellations, and shipping information.

Can I change my shipping address?

We get it, mistakes happen. Please email [email protected] as soon as possible. We cannot guarantee that an address change will be possible, but we'll try our best or provide an alternative solution. Please be aware that we are not responsible for i

Can I cancel my order?

For assistance with cancellation requests, kindly contact us at [email protected]. While our team will make every effort to accommodate order cancellations, but we cannot guarantee the request will be fulfilled. Note: Our customer team doesn’t work

Can I change my order?

If you require any modifications, please reach out right away to [email protected]. We will make every effort to complete your request, but please understand that we cannot guarantee the change will be possible. Note: Our customer team doesn’t work

My order has been delivered but I can't find it?

We understand it's disappointing if your order is marked delivered, but you haven’t received it yet. Sometimes the tracking shows the package is delivered, but it doesn't get dropped off for another day or two. It’s also possible that the package was

Help! My order arrived damaged/faulty/incorrect.

This is definitely not the experience we were hoping for you to have! Please reach out to us at [email protected] with the order number, and a picture of the damaged, faulty or incorrect product. We will be more than happy to assist you in getting a

Why hasn't my tracking updated?

At times, it can take a couple of days for your tracking information to populate. From past experience, we have found that the packages are still moving along! If you don’t see any movement on your package after 3 days, please reach out to us at hell

How much is shipping?

USA. We offer free shipping on all orders over $40 USD. If your order does not qualify for free shipping, we provide Standard Shipping for $4.99. Need your order quickly?. Purchase Fedex Ground for $6.99 USD or Fedex 2day for $10.99 USD. Canada. Free

Do you ship to PO Boxes?

On US orders we can only ship to P.O. Boxes with our Free Shipping option, not Expedited Shipping at this time. For Canadian orders, you're in luck – we work seamlessly with Canada Post, so you can choose any shipping method for deliveries to P.O. bo

What is Route Package Protection?

Route is a shipping insurance company that provides you with an extra layer of protection on your package against loss, damage and theft. You can add this protection to your order during the checkout process. Need to make a claim? Head to claims.rout

Do you ship internationally?

Currently, we only ship to Canada and the United States. If this doesn't include you, we're sorry and we can't wait to go beyond!.

How long will my package take to arrive?

Will I be charged for duties and customs?

All Saltyface orders ship duty free. There are no hidden fees with your Saltyface purchase.

Can I pay with Afterpay?

Afterpay is available to all of our US and Canadian customers. With that said, we are a Canadian company so all Afterpay transactions are processed in CAD. Don’t worry, no conversion fees apply.

Where can I get a discount code?

First time customers will receive a 10% off code by signing up for our newsletter. If you didn’t see the pop-up on our website, then you can sign up here. If you are a returning customer, keep an eye on our instagram page, @saltyface, for updates and

Can I pick up my order?

We understand that saving on shipping costs and picking up product in person can be a convenient and eco-friendly option. However we do not offer in person order pick ups at this time. If you are located in Vancouver Canada, you can shop in person at