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My order has been delivered but I can't find it?Updated 6 months ago

We understand it's disappointing if your order is marked delivered, but you haven’t received it yet. Sometimes the tracking shows the package is delivered, but it doesn't get dropped off for another day or two. 

It’s also possible that the package was dropped off at your local post office. It is a good idea to reach out, and see if they have it! If you still haven't received the item in 3 business days please email us at [email protected] and we will be happy to look into it for you.


Added Route Package Protection to your order? Claim your missing package directly with them. Head to claims.route.com, their team will be happy to help. 


Please note that all shipping claims must be made within 90 days of original order date. 

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