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Return & Refund PolicyUpdated 4 months ago

Here at Saltyface we care deeply that you are not only satisfied with your purchase, but that you absolutely love the products too. We treat each situation as unique, and if for whatever reason you are unhappy with the items you ordered please contact us directly and we will be happy to help.


Returns

If you’ve had a change of heart about your purchase and would like to make a return, please note we only accept unopened, unused products in their original shipping package. Your return request must be made within 15 days of receiving the order.

To start the process, please email our team at [email protected]. We are happy to help! 

Please note that although you may not have paid for shipping in your order, our shipping and handling fees are non-refundable and will be withheld from all returns and refunds.

All limited edition products will be final sale and will not be considered for refunds or returns. If your product arrived damaged or faulty, please reach out to our team at [email protected] we would be more than happy to help. 

Cancellations & Order Changes 

We are happy to help! Our team will make every effort to accommodate cancellations or order changes. But we cannot guarantee all requests will be accommodated. If a modification is not possible, we will always provide an alternate solution. For assistance with these requests, kindly contact us at [email protected].


Incorrect Shipping Addresses 

Reach out to us at [email protected] as soon as you notice the error as we may be able to stop the order! 

Please be aware that we are not responsible for information which has been entered incorrectly at checkout and we are not able to provide refunds on orders shipped to the address provided at checkout.


Received Damaged/Faulty/Incorrect Product

This is definitely not the experience we were hoping for you to have! Please reach out to us at [email protected] with the order number, and a picture of the damaged, faulty or incorrect product.

We will be more than happy to assist you in getting a replacement or a Gift Card for your next order.

If your package was damaged in transit and you added Route Package Protection, feel free to start the claim process. Head to claims.route.com, their team will be happy to help. 

In instances where shipping-related complications arise, including theft or loss of packages, or damage to shipping containers, it is important to note that Saltyface reserves the right to refuse refund and return requests where replacements have been issued. Each situation is unique and will be treated as such.






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