Here at Saltyface we care deeply that you are not only satisfied with your purchase, but that you absolutely love the products too. We treat each situation as unique, and if for whatever reason you are unhappy with the items you ordered please contac

Here at Saltyface we care deeply that you are not only satisfied with your purchase, but that you absolutely love the products too. We treat each situation as unique, and if for whatever reason you are unhappy with the items you ordered please contact us directly and we will be happy to help. ReturnsIf you&#x2019;ve had a change of heart about your purchase and would like to make a return, please note we only accept unopened, unused products in their original shipping package. Your return request must be made within 15 days of receiving the order.To start the process, please email our team at <a href="mailto:hello@saltyface.ca" style="text-decoration:none;">hello@saltyface.ca</a>. We are happy to help!&#xA0;Please note that although you may not have paid for shipping in your order, our shipping and handling fees are non-refundable and will be withheld from all returns and refunds.All limited edition products will be final sale and will not be considered for refunds or returns. If your product arrived damaged or faulty, please reach out to our team at&#xA0;<a data-fr-linked="true" href="mailto:hello@saltyface.ca">hello@saltyface.ca</a>&#xA0;we would be more than happy to help.&#xA0; Cancellations &amp; Order Changes&#xA0;We are happy to help! Our team will make every effort to accommodate cancellations or order changes. But we cannot guarantee all requests will be accommodated. If a modification is not possible, we will always provide an alternate solution. For assistance with these requests, kindly contact us at <a href="mailto:hello@saltyface.ca" style="text-decoration:none;">hello@saltyface.ca</a>. Incorrect Shipping Addresses&#xA0;Reach out to us at <a href="mailto:hello@saltyface.ca" style="text-decoration:none;">hello@saltyface.ca</a> as soon as you notice the error as we may be able to stop the order!&#xA0;Please be aware that we are not responsible for information which has been entered incorrectly at checkout and we are not able to provide refunds on orders shipped to the address provided at checkout. Received Damaged/Faulty/Incorrect ProductThis is definitely not the experience we were hoping for you to have! Please reach out to us at <a href="mailto:hello@saltyface.ca" style="text-decoration:none;">hello@saltyface.ca</a> with the order number, and a picture of the damaged, faulty or incorrect product.We will be more than happy to assist you in getting a replacement or a store credit for your next order.If your package was damaged in transit and you added Route Package Protection, feel free to start the claim process. Head to <a href="http://claims.route.com/" style="text-decoration:none;">claims.route.com</a>,&#xA0;their team will be happy to help.&#xA0;In instances where shipping-related complications arise, including theft or loss of packages, or damage to shipping containers, it is important to note that Saltyface reserves the right to refuse refund and return requests where replacements have been issued. Each situation is unique and will be treated as such.&#xA0;

Return & Refund Policy

At Saltyface, we design each of our products with the utmost care and commitment to quality. Our Brush Collection—including Brush No. 1, Brush No. 2, and Brush No. 3—is backed by a one-year warranty from the original purchase date. Everything we make

At Saltyface, we design each of our products with the utmost care and commitment to quality. Our Brush Collection&#x2014;including Brush No. 1, Brush No. 2, and Brush No. 3&#x2014;is backed by a one-year warranty from the original purchase date. Everything we make is intentionally designed to meet the highest standards, and we stand by the products that we make. &#xA0; <h4 id="how-to-make-a-warranty-claim">How to Make a Warranty Claim</h4>Before sending in a claim, note that slight bristle shredding is normal, especially on the first use. We recommend reading <a href="https://help.saltyface.com/en-US/how-often-should-i-wash-my-brushes-396550" id="isPasted" rel="noopener noreferrer" target="_blank">our care guide</a> and try washing and reshaping the bristles to ensure that your current brush can&#x2019;t be restored prior to requesting a new one, as we would like to reduce waste.To initiate a claim, email our team at <a data-fr-linked="true" href="mailto:hello@saltyface.ca">hello@saltyface.ca</a> with a message describing the issue, a clear photo of the defect, and a confirmation of purchase (if available).We&#x2019;re here to help you through the process and ensure a quick resolution.<h4 id="warranty-limitations">Warranty Limitations</h4><ul><li>The warranty covers defects up to one year from the date of purchase.</li><li>Consumers can file claims for replacement brushes only; refunds or cash value are not provided.</li><li>Saltyface reserves the right to approve or decline any warranty claim at our discretion.</li><li>If a product has been discontinued, we may offer a replacement with a similar item of equal value, depending on inventory.</li><li>This warranty applies only to brushes purchased from Saltyface.com, Saltyface.ca, or authorized retailers.</li><li>Replacement products can be shipped to the US or Canada only.</li><li>The warranty does not cover general wear and tear, including but not limited to stained brushes or bristles, logo wear, or scratches on handles.</li><li>A maximum of two replacements per brush are allowed for manufacturing defects.</li></ul>

Saltyface Brush Warranty

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Saltyface

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My Saltyface tan is too dark

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FAQ: Application

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FAQ: Payments & Refunds

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