Saltyface Brush WarrantyUpdated 17 days ago

At Saltyface, we design each of our products with the utmost care and commitment to quality. Our Brush Collection—including Brush No. 1, Brush No. 2, and Brush No. 3—is backed by a one-year warranty from the original purchase date. Everything we make is intentionally designed to meet the highest standards, and we stand by the products that we make.  

How to Make a Warranty Claim

Before sending in a claim, note that slight bristle shredding is normal, especially on the first use. We recommend reading our care guide and try washing and reshaping the bristles to ensure that your current brush can’t be restored prior to requesting a new one, as we would like to reduce waste.

To initiate a claim, email our team at [email protected] with a message describing the issue, a clear photo of the defect, and a confirmation of purchase (if available).

We’re here to help you through the process and ensure a quick resolution.

Warranty Limitations

• The warranty covers defects up to one year from the date of purchase.
• Consumers can file claims for replacement brushes only; refunds or cash value are not provided.
• Saltyface reserves the right to approve or decline any warranty claim at our discretion.
• If a product has been discontinued, we may offer a replacement with a similar item of equal value, depending on inventory.
• This warranty applies only to brushes purchased from Saltyface.com, Saltyface.ca, or authorized retailers.
• Replacement products can be shipped to the US or Canada only.
• The warranty does not cover general wear and tear, including but not limited to stained brushes or bristles, logo wear, or scratches on handles.
• A maximum of two replacements per brush are allowed for manufacturing defects.