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FAQ: Orders & Tracking


Help! I made a mistake with my order.

Enter the wrong shipping address? Select the wrong shade? We get it, mistakes happen. Please email [email protected] as soon as you notice the mistake. Due to our systems, order changes must be made within 2 hours of ordering. If you reach out past

My order says it was delivered but it hasn’t shown up

We understand it's disappointing if your order is marked delivered, but you haven’t received it yet. Sometimes the tracking shows the package is delivered, but it doesn't get dropped off for another day or two. It’s also possible there was an attempt

My tracking is delayed. When will this show up?

Sometimes it can take 1-2 business days to see the tracking information populate on the tracking page, so don’t worry if you don’t see it right away. If you see delays further along in your tracking or it’s not working at all, please reach out to us

How much does shipping cost?

We offer Free Shipping on all orders over $40! Need your order quickly? We have Expedited Shipping options which range from $7.99 CAD to 14.99 CAD, and $10.99 USD. If your order does not quality for free shipping, we provide Standard Shipping for $4.

Do you ship to PO Boxes?

On US orders we can only ship to P.O. Boxes with our Free Shipping option, not Expedited Shipping at this time. For Canadian orders, you're in luck – we work seamlessly with Canada Post, so you can choose any shipping method for deliveries to P.O. bo

Do you ship internationally?

We currently ship to Canada and the United States only. If this doesn't include you, we're sorry and we can't wait to go beyond!

How long will my package take to arrive?

Shipping time depends on where you live, and which shipping you chose at checkout. Keep in mind that all of these timelines are business days and are not guaranteed due to unforeseen circumstances that can arise. USA OrdersFor Free, Standard or P.O.