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FAQ: Orders & Tracking

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My order says it was delivered but it hasn’t shown up

We understand it's disappointing if your order is marked delivered, but you haven’t received it yet. Sometimes the tracking shows the package is delivered, but it doesn't get dropped off for another day or two. It’s also possible there was an attempt

My tracking is delayed. When will this show up?

Sometimes it can take 1-2 business days to see the tracking information populate on the tracking page, so don’t worry if you don’t see it right away. If you see delays further along in your tracking or it’s not working at all, please reach out to us

I need to make changes to my order

Whoops! Made a mistake? No problem, as long as you have not yet received your shipping notification. In that case, we may be able to change your order or correct the shipping address. Please email [email protected] as soon as possible. We can’t guar

How much does shipping cost?

We offer Free Standard Shipping on all orders over $40 and no duties on Canadian orders. You can upgrade to Expedited You can expect next day shipping and to receive your order in 5-7 business days or less after shipping.

Do you ship to PO Boxes?

On US orders we can only ship to PO boxes with Fedex Ground shipping, not Fedex 2 day shipping. In Canada we can ship to PO Boxes with both shipping speeds.

Do you ship internationally?

We currently ship to Canada and the United States only. If this doesn't include you, we're sorry and we can't wait to go beyond!